|
|
|
|
|
Communication Management is a groups of processes required to ensure timely and appropriate development, collection, dissemination, storage, and ultimately, disposition of project information.
Processes
There are following four processes which are part of Project Communication Management.
Identify Stakeholders
Plan Communications
Distribute Information
Manage Stakeholder Expectation
Report Performance
Few Important points
Active Listening: The receiver confirms that she is listening, confirms agreement and asks for clarification if required,
Administrative Closure: Generating, gathering, and disseminating information to formalize phase or project completion.
Channels of communication:
Upward communication (vertically or diagonally): For higher management
Downward communication (vertically or diagonally): For higher management
Lateral communication (horizontally): For peers
Information Distribution: Making needed information available to project stakeholders in a timely manner.
Communication Blockers:
Noise
Distance
Improper encoding of messages
Hostility
Language
Culture
Communication Methods:
Formal Verbal: Presentation, speeches.
Informal Verbal: Meetings, Conversations
Non-Verbal: Encoding a message without using words. Usually done through body language. Total Message Impact = Words (7%) + Vocal tones (38%) + Facial expressions (55%)
Formal Written: Project Plan, Project charter, Specifications
Informal Written: Memos, Email, Notes.
Effective Listening: Watching the speaker to pick up physical gestures and facial expressions, thinking about what you want to say before responding, asking questions, repeating and providing feedback.
Filtering : A phenomenon that occurs when a large portion of the message is lost in vertical/horizontal communication.
Noise: Anything that interferes with the transmission and understanding of the message (e.g., distance).
Paralingual: means the pitch and tone of your voice. This also helps to convey a message.
Memos, emails are examples of non-formal communication.
Reports, Metrics are example of formal communication.
Approximately 70-90% of project manager's time is spend communicating.
PM's spend ~50% of their time in meetings.
Three basic elements of interpersonal communication:
The sender (or encoder) of the message.
The signal or the message.
The receiver (or decoder) of the message.
Number of communication channel will be calculated using formula n*(n-1)/2 where n is the number of people involved in the communication. So if there are ten stakeholders in a project, there are 10*9/2 = 45 channels of communication
1. Identify Stakeholders
2. Plan Communications
3. Distribute Information
4. Manage Stakeholder Expectation
5. Report Performance
|
These questions are randomly taken from TechFaq360 PMP success kit
Question - 29
You are a project manager of a project and want to report the actual project result and the planned status. You should use?
1.Forecasting report
2.Trend reports
3.Status report
4.Variance report
Correct Answers are : 4
Explanation :
D is the correct answer.
variance report: An actual project result and planned status of a project.
Question - 30
If a customer requests for additional work that is not in the contract, then what type of communication the customer should use?
1.Formal Written
2.Verbal
3.Informal Verbal
4.Noise
Correct Answers are : 1
Explanation :
A is the correct answer.
The formal written is the best for this type of request.
Question - 31
The level of details performance report of a project described in :
1.Communication management plan
2.Project charter
3.Scope statement
4.Monthly status report
Correct Answers are : 1
Explanation :
A is the correct answer.
The level of details performance report of a project described in communication management plan.
1600+ PMP Questions Fourth(4th) Edition
|
|
|
|
